Refund & Cancellation Policy

At Orqvexa (“Company,” “we,” “our,” or “us”), we are dedicated to delivering top-tier digital marketing, search engine optimization (SEO), web development, custom software engineering, and IT solutions that drive tangible growth for our clients. We value clarity, mutual respect, and transparent business relationships.

This Refund & Cancellation Policy sets forth the terms and conditions governing project cancellations, service terminations, and refund eligibility for all clients engaging Orqvexa across our website (orqvexa.com), direct service proposals, or contractual agreements.

1. The 15-Day Refund Guarantee

We stand behind the quality of our initial consultations, onboarding, and strategic planning. To provide peace of mind to our clients:

• 15-Day Window: Clients may submit a formal request for a refund within fifteen (15) calendar days from the date of initial invoice payment, deposit receipt, or contractual project kickoff (whichever occurs first).
• Strict Cut-Off:After fifteen (15) calendar days from the purchase or project kickoff date, NO refunds will be issued under any circumstances. Once this 15-day window has elapsed, our engineering, creative, and digital marketing teams have already allocated dedicated human resources, purchased software licenses, reserved server instances, and commenced billable production.

2. Refund Eligibility Criteria (Within the 15-Day Window)

To qualify for a refund within the 15-day eligibility window, the following conditions must be satisfied:

• Uncommenced or Preliminary Work: If project work has not yet officially commenced beyond onboarding and initial discovery, a full refund of the project deposit will be granted, minus any direct non-recoverable third-party expenses (such as third-party licenses, domain acquisitions, or transaction processing fees).
• Work in Progress (Prorated Refund): If preliminary deliverables (such as wireframes, initial design mockups, technical audits, or keyword research strategies) have already been drafted and delivered within the 15-day period, a partial, prorated refund will be calculated based on the actual hours and resources expended, and the remaining balance will be returned to the client.
• Written Formal Notice: The refund request must be delivered in writing to info@orqvexa.com before 11:59 PM CST on the 15th calendar day following purchase.

3. Non-Refundable Items & Services

The following items and service categories are strictly non-refundable regardless of circumstance:

• Any Request Made After 15 Days: Any refund request received after the 15-day grace period is strictly non-refundable.
• Third-Party Direct Disbursals: Ad spend paid directly to ad platforms (Google Ads, Meta Ads, TikTok Ads, LinkedIn Ads), third-party API subscription fees, paid commercial font/plugin/theme licenses, domain registrations, or SSL certificate purchases.
• Completed & Approved Milestones: Once a project milestone, design mock, web page, custom code module, or technical phase has been formally reviewed and approved by the Client, the fees associated with that milestone are non-refundable.
• Delivered Source Code & Custom Assets: Once final production source code, database architectures, or proprietary design assets have been delivered or deployed to the client’s production environment, no refunds will be granted.
• Expedited / Rush Fees: Any additional fees paid to expedite delivery timelines are non-refundable.
• Monthly Retainer Services Passed 15 Days: Monthly recurring retainers for SEO, local search management, Google Business Profile management, or ongoing IT support where 15 days have passed since the monthly billing renewal date.

4. Cancellation Policy & Procedures

A. Project-Based Services (Web Development, Custom Software)

Clients may cancel an ongoing project at any time by providing written notice to their project manager. Upon receipt of a cancellation notice:

• If canceled within the first 15 days, refund eligibility will be assessed in accordance with Section 1 and Section 2.
• If canceled after 15 days, no refunds will be issued. The Client will be billed for all work completed up to the date of cancellation that exceeds any previous payments made.
• All completed materials and assets paid for up to the cancellation date will be handed over to the Client upon account settlement.

B. Monthly Recurring Services (SEO, Content Marketing, IT Retainers)

Our monthly recurring services operate on a month-to-month or fixed-term retainer basis:

• Cancellation Notice: To cancel a recurring monthly subscription or retainer, the Client must provide written notice at least fifteen (15) calendar days prior to the next scheduled billing date.
• Effective Date: Cancellation will take effect at the conclusion of the current prepaid monthly billing cycle. No prorated refunds will be issued for unused days during the current active cycle once 15 days from the billing date have passed.
• Services will remain active and supported through the end of the paid billing period.

5. Step-by-Step Refund Request Process

To ensure prompt and orderly processing of your refund or cancellation request, please follow these steps:

1. Submit Written Request: Send an email directly to info@orqvexa.com with the subject line "Refund Request - [Your Company Name] - Invoice #[Number]".
2. Include Required Information:
   • Full Name and Company Name.
   • Original Invoice Number and Date of Payment.
   • Specific Service / Project Name.
   • Detailed reason for the refund or cancellation request.
3. Review & Assessment: Our management and accounting team will review your request, assess project milestones and resource logs, and respond within three to five (3–5) business days.
4. Disbursement of Funds: If approved, refunds will be credited back to the original payment method (Credit Card, Wire Transfer, PayPal, or Stripe) within seven to ten (7–10) business days, depending on your financial institution’s processing schedule.

6. Chargebacks and Payment Disputes

We are committed to resolving any client concerns through open dialogue and fair evaluation. We respectfully request that clients contact us directly to address any billing discrepancies or refund requests before initiating a chargeback or payment dispute with their bank, credit card issuer, or payment processor.

Initiating an unauthorized or fraudulent chargeback without prior communication with Orqvexa constitutes a breach of our Terms of Service. In such cases:

• All active projects, server hosting, API integrations, and maintenance will be immediately suspended.
• Orqvexa reserves the right to report fraudulent chargebacks to relevant credit bureaus and recover all disputed funds, along with associated legal fees and a $100 administrative chargeback fee.

7. Inactive Projects & Client Delays

Client responsiveness is vital to timely project completion. If a project is placed on hold or becomes inactive due to a lack of required client feedback, assets, approvals, or communication for more than thirty (30) consecutive calendar days:

• The project will be marked as “Archived / Inactive”.
• Any previous payments or deposits will remain non-refundable.
• Reactivation of an archived project may be subject to a project restart fee and schedule realignment based on current team availability.

8. Policy Revisions

Orqvexa reserves the right to amend or update this Refund & Cancellation Policy at any time without prior individual notice. All updates will be published directly to this page with an updated “Last Updated” date. Continued engagement of our services following any modification indicates your acceptance of the revised terms.

9. Contact Our Billing Department

If you have questions, need clarification regarding our 15-day refund guarantee, or wish to discuss an active account, please reach out to our billing team:

• Company Name: Orqvexa
• Billing Address: 405 Langford Dr, Bolingbrook, IL 60440, USA
• US Support Phone: +1 217-717-3518
• Pakistan Support Phone: +92 344 743 974
• Billing & Inquiries Email:info@orqvexa.com
• Direct Support Email:bk2613240@gmail.com
• Official Website:orqvexa.com